We are pleased to announce that we have achieved the ESTAS ‘Standard of Excellence’ based on the service ratings
achieved via customer reviews submitted to the ESTAS review platform. The
reviews have been completed at the end of the moving experience and ESTAS
monitors service ratings over a 12 month period giving a highly accurate
overview of the standard of service that’s been delivered to the customers. The ESTAS ‘Standard of Excellence’ provides a
kitemark demonstrating the consistent service performance of every firm that
has been shortlisted in 2023.
The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers
in the UK. The awards are powered by the ESTAS online customer review platform which
enables property professionals to demonstrate the customer service standards
they deliver for their clients. ESTAS strict verification process ensures
reviews are genuine, this year’s shortlist has been calculated following the
evaluation of 300,000 customer review ratings.
The regional and national winners will be announced in October at the
prestigious annual ESTAS ceremony held in London. The awards will be presented by the UK’s
favourite property expert Phil Spencer in front of 1,200 of the UK’s top
property professionals.
Spencer said “The ESTAS Awards are based on real feedback, from real
clients experiencing real service so they provide genuine proof of the service
levels that a firm is delivering to clients. Now more than ever high quality
customer service is crucial if home movers are going to realise their dream of
getting the property they set their hearts on.”
Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community for best practice property
professionals who all share a passion for delivering great service and a belief
that service really does matter
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